Why is my donation taking longer than usual to process?
From time to time, donations are sent for manual review by our Charity & Donor Relations team. If this happens, please be patient. We review transactions Monday – Friday 9:00-5:00 ET and it usually takes less than 24 business hours. There is no need to retry your donation as we will review the first donation and making a 2nd attempt may lead to a duplicate transaction.
Once the transaction has been reviewed, you will receive an email from CanadaHelps. If the transaction has been processed, you will receive your tax receipt and confirmation email. If we were unable to process your donation, you will receive an email with the next steps to follow.