971 or 972

If you are seeing these error codes then follow these steps:

  1. Verify your address used for the donation, and Address tied to your credit card (if a credit card was used) and ensure that these match.
  2. Verify that your payment details are correct.
  3. Ensure that there is no “cap” on your credit card that is being surpassed, issued by bank (if your credit card was used)
  4. Try another payment method.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

981 or 983

If you are seeing these error codes then follow these steps:

  1. Try logging out of your CanadaHelps account, clearing your browser cache  (to do this, go to the “History” tab in your Browser and Clear Cached Images and Files as well as Cookies – these steps will vary by browser type) log back in, then attempt your donation again.
  2. Ensure your address is saved in your account and is filled in correctly.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

10602

If you are seeing this error codes then follow these steps:

  1. Ensure that your payment details have been entered correctly. If they are, try a different payment method.
  2. Ensure your browser is up to date (Check browser settings for this). We recommend using either Google Chrome, Firefox, or Edge.
  3. Try clearing Browser Cache & Cookies (through the “History” tab in Browser), then reload the donation page and attempt again.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

50404

If you are seeing this error codes then follow these steps:

  1. Try clearing Browser Cache & Cookies (through “History” tab in Browser), then reload the donation page and attempt again
  2. Ensure the browser is up to date (Check browser settings for this).
  3. Try using a different browser to process donations. We recommend either using Google Chrome, FireFox, or Edge.
  4. Ensure your payment details are entered correctly. If they are, try using a different payment method.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

962

If you are seeing this error codes then follow these steps:

  1. Ensure that your payment details have been entered correctly. 
  2. Try to clear your Browser Cache & Cookies (to do this, go to the “History” tab in your Browser and Clear Cached Images and Files as well as Cookies – these steps will vary by browser type), then reload the donation page and attempt again.
  3. If the error still appears, try a different payment method.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

5

If you are seeing this error codes then follow these steps:

  1. Ensure that your payment details have been entered correctly. 
  2. Try to clear your Browser Cache & Cookies (to do this, go to the “History” tab in your Browser and Clear Cached Images and Files as well as Cookies – these steps will vary by browser type), then reload the donation page and attempt again.
  3. If the error still appears, try a different payment method.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

961

If you are seeing this error codes then follow these steps:

  1. Ensure that your payment details have been entered correctly. 
  2. If the error still appears, try a different payment method.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

54002

If you are seeing this error codes then follow these steps:

  1. Ensure that your payment details have been entered correctly. 
  2. If the error still appears, try a different payment method.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

50100 or 50101

If you are seeing these error codes then follow these steps:

  1. Ensure that your payment details have been entered correctly. If they are, try a different payment method.
  2. Ensure your browser is up to date (Check browser settings for this). We recommend using either Google Chrome, Firefox, or Edge.
  3. Try clearing Browser Cache & Cookies (through the “History” tab in Browser), then reload the donation page and attempt again.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?