971 or 972

If you are seeing these error codes then follow these steps: Verify your address used for the donation, and Address tied to your credit card (if a credit card was used) and ensure that these match. Verify that your payment details are correct. Ensure that there is no “cap” on your credit card that is […]

981 or 983

If you are seeing these error codes then follow these steps: Try logging out of your CanadaHelps account, clearing your browser cache  (to do this, go to the “History” tab in your Browser and Clear Cached Images and Files as well as Cookies – these steps will vary by browser type) log back in, then […]

10602

If you are seeing this error codes then follow these steps: Ensure that your payment details have been entered correctly. If they are, try a different payment method. Ensure your browser is up to date (Check browser settings for this). We recommend using either Google Chrome, Firefox, or Edge. Try clearing Browser Cache & Cookies […]

50404

If you are seeing this error codes then follow these steps: Try clearing Browser Cache & Cookies (through “History” tab in Browser), then reload the donation page and attempt again Ensure the browser is up to date (Check browser settings for this). Try using a different browser to process donations. We recommend either using Google […]

962

If you are seeing this error codes then follow these steps: Ensure that your payment details have been entered correctly.  Try to clear your Browser Cache & Cookies (to do this, go to the “History” tab in your Browser and Clear Cached Images and Files as well as Cookies – these steps will vary by […]

5

If you are seeing this error codes then follow these steps: Ensure that your payment details have been entered correctly.  Try to clear your Browser Cache & Cookies (to do this, go to the “History” tab in your Browser and Clear Cached Images and Files as well as Cookies – these steps will vary by […]

961

If you are seeing this error codes then follow these steps: Ensure that your payment details have been entered correctly.  If the error still appears, try a different payment method. If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in […]

54002

If you are seeing this error codes then follow these steps: Ensure that your payment details have been entered correctly.  If the error still appears, try a different payment method. If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in […]

50100 or 50101

If you are seeing these error codes then follow these steps: Ensure that your payment details have been entered correctly. If they are, try a different payment method. Ensure your browser is up to date (Check browser settings for this). We recommend using either Google Chrome, Firefox, or Edge. Try clearing Browser Cache & Cookies […]