I just set up an account with CanadaHelps, but I can’t see previous donations I made.
Automatically, your account history will start recording from the moment your donor account is created. If you have just created an account and cannot see donations made before the account was created, this is normal! You can, however, claim older transactions that were made with the same email address you used to open your account. To do so, log into your account, click on the “Donations & Receipts” tab, and click on “View Unclaimed Transactions”; from there, simply follow the prompts!
Now that your account is created, all donations processed with your email address will be saved in your donor account.