How do I get a refund?

A registered charity cannot return a donor’s gift. CanadaHelps is a charity and public foundation. As such, we follow Canada Revenue Agency rules, as it oversees the charitable sector. As a donation transfers ownership of the money from the donor to the charity, once the transfer is made, the charity is obliged to use the gift in carrying out its charitable purposes.

If your donation was made to the wrong charity, please send us an email immediately. We will be pleased to help you redirect your donation if the money has not yet been disbursed to the recipient organization.

Please find here the link to the CRA website for more details:

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