How do I get a refund?

A registered charity cannot return a donor’s gift. CanadaHelps is a charity and public foundation. As such, we follow Canada Revenue Agency rules, as it oversees the charitable sector. As a donation transfers ownership of the money from the donor to the charity, once the transfer is made, the charity is obliged to use the gift in carrying out its charitable purposes.

If your donation made made to the wrong charity, it would be our pleasure to help redirect your donation to the correct organization. In order to initiate the redirection process, please email us.

Please find here the link to the CRA website for more details: http://www.cra-arc.gc.ca/chrts-gvng/chrts/prtng/gfts/rtrnng-eng.html

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