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Help for Donors

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  • Welcome to CanadaHelps

    • Does CanadaHelps follow The Canadian Code of Practice for Consumer Protection in Electronic Commerce?
    • What can donors do at CanadaHelps?
    • How can I support CanadaHelps?
    • How do I find the charity I want to donate to?
    • What charities can I support through the CanadaHelps site?
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  • Your Account & Tax Receipts

    • How do I receive CanadaHelps eNewsletters?
    • If I unsubscribe from CanadaHelps eNewsletters, will I still receive tax receipts and account related messages?
    • Where do I find my favourite charities?
    • The date on my tax receipt and the day the donation is listed on my statement is different. Why?
    • I’d like to donate to a charity, but I’d like to decide what personal information they will receive
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  • Donating through CanadaHelps

    • General

      • Can I make donations to several charities at once?
      • Can I attribute my donation to a specific fund within the charity?
      • Can I make a donation to a non-Canadian charity?
      • Can I trust the security of the CanadaHelps platform?
      • There is a suggested $2.00 donation amount to CanadaHelps, do I have to give to CanadaHelps as well?
    • One-Time Donations

      • What is a Cause Fund by CanadaHelps?
      • Why is my donation taking longer than usual to process?
      • I want more than one tax receipt for all of the donations I make. How can I do that?
    • Monthly Donations

      • How do I get a tax receipt for my monthly donations?
      • Can I change the fund my monthly donation is registered to?
      • How do I access my monthly donations?
    • Tribute Gifts

      • How do I send an e-card with my donation?
      • How do I make a donation in memory or in honour of someone?
    • The system is asking me to set up a donor account? Do I have to do this?
    • How do I redeem my CanadaHelps Gift Card?
    • What confirmation should I expect to receive once my donation has been made?
    • Can I make a donation over the phone or send in a cheque?
    • How do charities get their funds?
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  • Fundraising with CanadaHelps

    • Donor Fundraising Pages

      • How do I find my fundraiser?
      • I’ve received cash/cheques. How do I reflect this in the amount raised on my donor fundraising page?
      • If I have a donor fundraising page, will I be able to see the email addresses of my donors?
      • Can I update my donor fundraising page?
      • Can I delete a fundraising page after creating it?
    • Peer-to-Peer Fundraising

      • What is peer-to-peer fundraising?
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  • Event Ticket Purchases

    • Help For Ticket Purchasers

      • Can business / corporations purchase tickets?
      • What methods of payment do you accept?
      • Can I buy tickets for others?
      • I can no longer attend the event. Can I get a refund?
      • Will I get a separate tax receipt for my donation and the event tickets I purchased?
    • Help for Attendees

      • I lost my ticket. Can I get a replacement ticket?
      • I can no longer attend the event. Can I give my ticket to someone else?
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  • Security Donations

    • I made a securities pledge on CanadaHelps but want to change the number of shares I initially pledged on your website. What should I do?
    • Does CanadaHelps accept physical certificates of securities?
    • Can I donate my securities donation to more then one charity at a time?
    • Why do I need to create a pledge online through CanadaHelps?
    • What are the fees associated with securities donation?
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  • Charity Gift Cards

    • How do I check my Gift Card balance?
    • How do I redeem my CanadaHelps Gift Card?
    • I just purchased a CanadaHelps Charity Gift Card to give to someone. Who gets the tax receipt for the donation?
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  • Partnering with CanadaHelps

    • What is a CanadaHelps Partner Giving Program?
    • What is CanadaHelps?
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  • Other Programs

    • Round Up to Give

      • What do I need to know if I use both Moka (formerly Mylo) and CanadaHelps?
      • What if I have more questions about Round Up to Give or Moka (formerly Mylo)?
      • Is there a fee for using Round Up to Give?
      • What is Round Up to Give and why is CanadaHelps partnering with Moka (formerly Mylo)?
    • How does Personalized Discovery work?
    • What is the Crisis Relief Centre?
    • How do I receive CanadaHelps eNewsletters?
    • How does your Charitable Gift Guide work?
    • What is Giving Tuesday?
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  • All About Us
    • Why CanadaHelps
    • Our Team
    • Ways to Give
    • Frequently Asked Questions
    • Our Fees
    • Press & Media
    • Contact Us
  • For Donors
    • Donate
    • Donate Securities
    • Fundraise
    • Crisis Relief Centre
    • Round Up to Give
    • Giving Life Blog
    • Refer a Friend
  • For Charities
    • Fundraising Solutions
    • Claim Your Charity Profile
    • Education
    • Pricing
  • Opportunities
    • Partner With Us
    • Corporate Giving
    • Join Us
    • Support Us
  • Connect with Us
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