Help for Donors

• Does CanadaHelps follow The Canadian Code of Practice for Consumer Protection in Electronic Commerce?
• How can I support CanadaHelps?
• What can donors do at CanadaHelps?
• How did CanadaHelps get started?
• How do I find the charity I want to donate to?

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• How do I receive CanadaHelps eNewsletters?
• If I unsubscribe from CanadaHelps eNewsletters, will I still receive tax receipts and account related messages?
• Where do I find my favourite charities?
• I’d like to donate to a charity, but I’d like to decide what personal information they will receive
• The date on my tax receipt and the day the donation is listed on my statement is different. Why?

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• General

  • Can I make a donation to a non-Canadian charity?
  • Can I attribute my donation to a specific fund within the charity?
  • Can I make donations to several charities at once?
  • Can I trust the security of the CanadaHelps platform?
  • Can I donate from outside of Canada?

• One-Time Donations

  • What is a Cause Fund by CanadaHelps?
  • Why is my donation taking longer than usual to process?
  • I want more than one tax receipt for all of the donations I make. How can I do that?

• Monthly Donations

  • How do I get a tax receipt for my monthly donations?
  • Can I change the fund my monthly donation is registered to?
  • How do I access my monthly donations?

• Tribute Gifts

  • How do I send an e-card with my donation?
  • How do I make a donation in memory or in honour of someone?

• The system is asking me to set up a donor account? Do I have to do this?
• How do I redeem my CanadaHelps Gift Card?
• What confirmation should I expect to receive once my donation has been made?
• Can I make a donation over the phone or send in a cheque?
• How do charities get their funds?

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• Donor Fundraising Pages

  • How do I find my fundraiser?
  • I’ve received cash/cheques. How do I reflect this in the amount raised on my donor fundraising page?
  • If I have a donor fundraising page, will I be able to see the email addresses of my donors?
  • Can I update my donor fundraising page?
  • Can I delete a fundraising page after creating it?

• Peer-to-Peer Fundraising

  • What is peer-to-peer fundraising?

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• Help For Ticket Purchasers

  • Can business / corporations purchase tickets?
  • I can no longer attend the event. Can I get a refund?
  • What methods of payment do you accept?
  • Can I buy tickets for others?
  • Will I get a separate tax receipt for my donation and the event tickets I purchased?

• Help for Attendees

  • I lost my ticket. Can I get a replacement ticket?
  • I can no longer attend the event. Can I give my ticket to someone else?

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• I made a securities pledge on CanadaHelps but want to change the number of shares I initially pledged on your website. What should I do?
• Does CanadaHelps accept physical certificates of securities?
• Can I donate my securities donation to more then one charity at a time?
• I wish to cancel my securities donation, how do I do this?
• I donated securities and need to claim my donations on my income tax.

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• How do I check my Gift Card balance?
• How do I redeem my CanadaHelps Gift Card?
• I just purchased a CanadaHelps Charity Gift Card to give to someone. Who gets the tax receipt for the donation?

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• What is a CanadaHelps Partner Giving Program?
• What is CanadaHelps?

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• Round Up to Give

  • What do I need to know if I use both Moka (formerly Mylo) and CanadaHelps?
  • What if I have more questions about Round Up to Give or Moka (formerly Mylo)?
  • Is there a fee for using Round Up to Give?
  • What is Round Up to Give and why is CanadaHelps partnering with Moka (formerly Mylo)?

• How does Personalized Discovery work?
• How do I receive CanadaHelps eNewsletters?
• What is the Crisis Relief Centre?
• How does your Charitable Gift Guide work?
• What is the Great Canadian Giving Challenge?

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