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Your Account & Tax Receipts

  • How do I sign up for a donor account?
  • How do I get my tax receipt?
  • How do I access my donation history?
  • Why does my account say that I have donations not on a receipt? How do I get receipts for these donations?
  • How do I update my personal information, payment details and account preferences?
  • The date on my tax receipt and the day the donation is listed on my credit card statement is different. Why?
  • Can I save my payment information to make donating easier?
  • Will you mail my tax receipt(s) at the end of the year?
  • I’d like to donate to a charity, but I’d like to decide what personal information they will receive
  • I just set up an account with CanadaHelps, but I can’t see my previous donations I made.
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