50100 or 50101

If you are seeing these error codes then follow these steps:

  1. Ensure that your payment details have been entered correctly. If they are, try a different payment method.
  2. Ensure your browser is up to date (Check browser settings for this). We recommend using either Google Chrome, Firefox, or Edge.
  3. Try clearing Browser Cache & Cookies (through the “History” tab in Browser), then reload the donation page and attempt again.

If you are still receiving an error after these steps, you can report the error to our Support Team. Please include the following information in your report so we can assist you the best way possible:

  1. The error code number
  2. URL (website link) you attempted donation on
  3. Date & time of your attempt
  4. What payment method you were trying to use

Do you have a Donor Account with us? Were you logged into this account at the time of the attempt?

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