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How do I sign up for a donor account?
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How do I get my tax receipt?
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How do I access my donation history?
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Why does my account say that I have donations not on a receipt? How do I get receipts for these donations?
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How do I update my personal information, payment details and account preferences?
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How do I redeem my CanadaHelps Gift Card?
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What confirmation should I expect to receive once my donation has been made?
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How do charities get their funds?
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The system is asking me to set up a donor account? Do I have to do this?
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Is there a minimum donation for me to get a tax receipt?
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Donor Fundraising Pages
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Can I update my donor fundraising page?
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If I have a donor fundraising page, will I be able to see the email addresses of my donors?
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I’ve received cash/cheques. How do I reflect this in the amount raised on my donor fundraising page?
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Can I delete a fundraising page after creating it?
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How do I find my fundraiser?
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Peer-to-Peer Fundraising
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Help For Ticket Purchasers
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Where do I find my tax receipt for the Event Ticket I purchased?
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Why did I not receive a tax receipt for my Event Ticket purchase? Or, why is my tax receipt for a lesser amount than the Ticket price I paid?
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Will I get a separate tax receipt for my donation and the event tickets I purchased?
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I can no longer attend the event. Can I get a refund?
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Can business / corporations purchase tickets?
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Help for Attendees
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I donated securities and need to claim my donations on my income tax.
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How do I donate my Securities/Mutual Funds?
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What are the fees associated with securities donation?
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Can I donate my securities donation to more then one charity at a time?
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I made a securities pledge on CanadaHelps but want to change the number of shares I initially pledged on your website. What should I do?
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