How do I get a refund for my donation?
The Canada Revenue Agency (CRA) stipulates that a registered charity cannot return a donor’s gift. As a donation transfers ownership of the money from the donor to the charity, once the transfer is made, the charity is obliged to use the gift in carrying out its charitable purposes. Because CanadaHelps is a charity and public foundation, we must follow these guidelines set by the CRA. Visit the CRA website for more details.
That said, if your donation was made to the wrong charity, please send us an email at firstname.lastname@example.org immediately. We’ll be pleased to help you redirect your donation to the intended charity.
For any other questions or concerns regarding refunds, please contact us and we’ll be happy to work with you.