There is usually a processing time for transactions to appear on your credit card statement. Typically, within 24 hours the transaction will be displayed as an authorized charge on your credit card statement.
The individual who purchased the Gift Card will be issued a tax receipt at the time of purchase. The recipient of the Gift Card is not issued an additional receipt.
All tax receipts are issued to the email address provided at the time of the donation, unless you have a donor account and selected the “Send me a single receipt at the end of the year with all of my donations.” receipt option. If you cannot find your tax receipt in your inbox, please make […]
If the “Donations & Receipts” section of your account indicates that some of your donations have not yet been receipted, it means that the donations have been recorded under your account, but are set to be compiled into an aggregate tax receipt at the end of the year (this happens automatically; no action is required […]
Like other donations, a security/mutual fund donation is processed the same way on our platform and once the transaction has been finalized, you will receive your tax receipt.
Yes. You can buy up to the maximum number of tickets allowed by the event organizer for friends, families and colleagues. However, only you (the purchaser) will receive a charitable tax receipt (if applicable). If I purchase tickets for others, do I have to give them their ticket? As a ticket purchaser, you’ll be […]
Yes, you can purchase tickets and/or donate to an event from outside of Canada as long as you are using a supported payment method. All ticket prices and donations are in Canadian dollars. If your credit card was issued outside of Canada, your credit card statement will show the value of your donation converted to […]
From time to time, donations may require additional manual review by our team. If this happens, please be patient. We review transactions Monday – Friday 9:00am-8:00pm EST and it usually takes less than 24 business hours. There is no need to retry your donation as we will review the first donation and making a 2nd […]
You don’t have to sign up for an account to make one-time donations using CanadaHelps. However, by having an account you can take advantage of features such as monthly giving or being able to choose how you’d like to receive your tax receipts. Having a donor account also makes it easy to download all of […]
Any changes to your personal information or preferences, such as the email or mailing address in your account, your credit card number, or anonymity and tax receipt preferences, can be updated in your donor account. Log in to your donor account Click on the ‘Account Settings‘ tab 3. Scroll through the different sections to complete […]