Any changes to your personal information or preferences, such as the email or mailing address in your account, your credit card number, or anonymity and tax receipt preferences, can be updated in your donor account. Log in to your donor account Click on the ‘Account Settings‘ tab 3. Scroll through the different sections to complete […]
To view the list of your favourite charities, sign into your donor account, and click on the Favourites tab. To add more charities to your list, enter the name of the charity you’d like to add under “FIND CHARITIES TO FAVOURITE,” and hit the “Search Charities” button. In the pop-up list of results, find the […]
CanadaHelps is continually working to offer new and more innovative services to help grow charitable giving in Canada and to make giving easier and more efficient. CanadaHelps now has special agreements in place with a variety of corporations to support their unique giving programs. Donations made through one of these programs are identified with the […]
Yes, we do! If you have your own broker, the fastest way for you to receive your charitable tax receipt and for your charities of choice to receive the funds is for you to first convert the certificates to electronic records. Once you’ve done so, you can make an online pledge through the CanadaHelps website. […]
We send your donation to the charities you support on a regular schedule. 95% of donations made using CanadaHelps are directed to charities that have set up electronic fund transfers (EFTs), and to whom we transfer funds weekly. Donations made from Sunday to Saturday are disbursed the following Thursday. It can take a few days to […]
Absolutely. We work hard to keep all of your information safe and secure. CanadaHelps complies with the Payment Card Industry Data Security Standards (PCI DSS). That means we spend a lot of our time and resources on updating the security of our payment processes. As part of that compliance, we don’t actually store your credit […]
You will never be required to make an additional donation to CanadaHelps in order to complete your transaction. The suggested donation is completely optional. If you would prefer not to make a donation to CanadaHelps, leave the checkbox next to the “Yes, add my one-time, tax-deductible charitable donation to CanadaHelps” option blank. If you have […]
The donor and tax receipt information entered when making a donation needs to match the details of the credit card used to process the donation. If the donor name and credit card doesn’t match, the transaction may be waived as fraud. You can certainly make a donation in honour or in memory of a loved […]
Our fees vary between 3.75-5.5% per transaction, and depend on the CanadaHelps tool that the charity is using to process your donation. View the full list of our tools and fees. Overall, just 2.3% of your donation (included in the fees mentioned previously) goes to CanadaHelps to enable us to continue to build new and […]
CanadaHelps is an online donation platform for registered Canadian charities. Therefore, we can only accept donations for registered Canadian charities that are listed on our platform.