Help for Donors

Here are a few common reasons the tax receipt download tool does not work.

• Typo in the email address entered.
• An incorrect email address was entered at the time of donation.
• An incorrect tax year was entered.
• Space(s) before or after the email address.
• You have opted to receive an annual receipt at the end of the year, which isn’t generated until early February [See point 5 listed below].

Here’s what you can do:

• Ensure the correct email address was entered.
• Ensure the email address entered matches the email used when the initial donation was made. If you have more than one email address, try another address.
• Select the correct tax year for which the donation occurred.
• Remove any additional space(s) before or after the email address.
• If you give donations monthly or have selected to receive one annual receipt at the end of the year, your tax receipt may have not been generated yet.
  • However, you can generate your annual receipt at any time by logging into your CanadaHelps Account here and navigating to the “Donations & Receipts” tab and select “Generate a Receipt“. Once done, click “Download“.
  • If you do not remember your password, click here to reset it!

If you require additional support in retrieving a copy of your official tax receipt, please do not hesitate to contact us at info@canadahelps.org and we would be happy to assist you!