If you are seeing this error codes then follow these steps: Ensure that your payment details have been entered correctly. If they are, try a different payment method. Ensure your browser is up to date (Check browser settings for this). We recommend using either Google Chrome, Firefox, or Edge. Try clearing Browser Cache & Cookies […]
If you are seeing these error codes then follow the steps listed. If you receive an error code not listed here, try following the steps listed in the error codes above and if you’re still having issues please note the error code when you contact us
To update the credit card information you have with CanadaHelps, please follow the steps below: 1. Sign in here2. Log in using your email address and password3. Click on your name or email address located at the top right hand corner next to “Giving Basket“4. Click on the “Your Account Settings” tab5. Scroll down to the “Your Payment Information” […]
Here are a few common reasons the tax receipt download tool does not work. Typo in the email address entered. An incorrect email address was entered at the time of donation. An incorrect tax year was entered. Space(s) before or after the email address. You have opted to receive an annual receipt at the end […]
CanadaHelps sends two types of emails: marketing emails and transactional emails. You can opt out of marketing emails at anytime. Simply click the unsubscribe link provided at the bottom of all marketing emails. Transactional emails are triggered by use of the service. Examples of transactional emails include a confirmation sent following completion of a donation […]
Ethereum is a blockchain platform. Ether is the cryptocurrency that is used on the Ethereum blockchain. For example, to purchase an NFT on the Ethereum blockchain you need ether. CanadaHelps accepts cryptocurrency donations in ether or bitcoin.
Yes. Our process is inclusive of an automatic check against global and local compliance lists to identify and prevent cryptocurrency transactions from frozen or suspicious accounts. In addition, CanadaHelps performs additional due diligence if any atypical information is detected related to the donation amount, donor information and/or the recipient charity. Since the beneficiaries of cryptocurrency […]
Our policy is to promptly sell all transfers of cryptocurrency received. Once sold, we instantly issue a charitable tax receipt to the donor and initiate disbursement of funds according to our standard schedule.
No. Recurring cryptocurrency donations are not supported.
Your donation receipt reflects the exchange rate of your cryptocurrency at the time it was sold. The amount disbursed to each charity reflects the actual price at the time of sale less the non-commercial CanadaHelps fee.