Help for Donors

• Donation Errors
• 999
• 50100 or 50101
• 54002
• 961

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• What is CanadaHelps?
• What can donors do at CanadaHelps?
• How did CanadaHelps get started?
• How do charities receive their donations?
• What charities can I support through the CanadaHelps site?

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• How do I sign up for a donor account?
• How do I get my tax receipt?
• How do I access my donation history?
• Why does my account say that I have donations not on a receipt? How do I get receipts for these donations?
• How do I update my personal information, payment details and account preferences?

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• General

  • What are my payment options when donating through CanadaHelps?
  • Can I attribute my donation to a specific fund within the charity?
  • Can I remain anonymous?
  • Can I make donations to several charities at once?
  • What information is required when making a donation?

• One-Time Donations

  • I want more than one tax receipt for all of the donations I make. How can I do that?
  • Why is my donation taking longer than usual to process?

• Monthly Donations

  • How do I get a tax receipt for my monthly donations?
  • How do I modify or cancel my monthly donations?
  • Can I change the fund my monthly donation is registered to?

• Tribute Gifts

  • How do I make a donation in memory or in honour of someone?
  • How do I send an e-card with my donation?

• How do I redeem my CanadaHelps Gift Card?
• What confirmation should I expect to receive once my donation has been made?
• How do charities get their funds?
• The system is asking me to set up a donor account? Do I have to do this?
• Is there a minimum donation for me to get a tax receipt?

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• Donor Fundraising Pages

  • Can I update my donor fundraising page?
  • If I have a donor fundraising page, will I be able to see the email addresses of my donors?
  • I’ve received cash/cheques. How do I reflect this in the amount raised on my donor fundraising page?
  • Can I delete a fundraising page after creating it?
  • How do I find my fundraiser?

• Peer-to-Peer Fundraising

  • What is peer-to-peer fundraising?

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• Help For Ticket Purchasers

  • Where do I find my tax receipt for the event ticket(s) I purchased?
  • Why did I not receive a tax receipt for my event ticket purchase? Or, why is my tax receipt for a lesser amount than the ticket price I paid?
  • Will I get a separate tax receipt for my donation and the event tickets I purchased?
  • I can no longer attend the event. Can I get a refund?
  • Can businesses or corporations purchase tickets?

• Help for Attendees

  • I lost my ticket. Can I get a replacement ticket?
  • I can no longer attend the event. Can I give my ticket to someone else?

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• I donated securities and need to claim my donations on my income tax.
• How do I donate my Securities/Mutual Funds?
• What are the fees associated with securities donation?
• Can I donate my securities donation to more then one charity at a time?
• I made a securities pledge on CanadaHelps but want to change the number of shares I initially pledged on your website. What should I do?

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• I just purchased a CanadaHelps Charity Gift Card to give to someone. Who gets the tax receipt for the donation?
• How do I redeem my CanadaHelps Gift Card?
• How do I check my Gift Card balance?

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• What is CanadaHelps?
• What is a CanadaHelps Partner Giving Program?

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• How does your Charitable Gift Guide work?
• What is Giving Tuesday?
• What is the Great Canadian Giving Challenge?
• What is the Crisis Relief Centre?
• How does Personalized Discovery work?

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